Frequently Asked Questions
About Den Collection
What is Den Collection?
Den Collection is an online store that offers a curated selection of authentic Japanese ceramics, including dining plates, bowls, cups, mugs, tea sets, and more. All our products are handcrafted by skilled artisans in Japan, showcasing the finest quality and craftsmanship.
Where are Den Collection’s products made?
All our ceramics are made in Japan by experienced artisans who have perfected their craft over generations. We are proud to bring you high-quality, authentic Japanese ceramics.
How can I place an order?
Placing an order is simple. Browse our online store, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once completed, you will receive an order confirmation via email.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express). All transactions are processed through a secure payment gateway.
Den Products
Are your ceramics dishwasher and microwave safe?
Most of our ceramics are dishwasher and microwave safe. However, to ensure the longevity of the items, we recommend hand washing and avoiding sudden temperature changes. Please refer to the care instructions provided with each product.
How do I care for my ceramics?
To maintain the beauty and durability of your ceramics, we recommend gentle hand washing with a mild detergent and avoiding abrasive scrubbers. It’s also best to avoid sudden temperature changes to prevent cracking.
Delivery/Shipping
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination.
Please note that import taxes, customs duties, and handling fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
How long will it take to receive my order?
Domestic Shipping: We prepare your order for shipment within 2–4 days after purchase.
International Shipping: It may take up to about one week to prepare your order for dispatch.
Please note that we will do our best to handle your order as quickly as possible. Thank you for your kind understanding.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier’s website.
Returns
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.